What does it really mean to be a leading estate agent?
Putting a property online is the easy part.
What happens next is what really matters.
The advice you receive. The way you are kept informed. How problems are handled. And whether the people representing you truly understand the responsibility that comes with being trusted with your home, move or investment.
At Harris + Wood, we have always believed that how we do the job matters more than how much of it we do. That is why we are incredibly proud to have been chosen as a founding member of Leading Estate Agents of the World.
The newly formed network recognises estate and letting agencies for more than the number of properties they list or transactions they complete. It looks at how an agency leads, how it treats people, how openly it operates and whether it is genuinely committed to learning and improving.
For us, that is what being a leading agent should be about. More than a badge
Being chosen as a founding member is a proud moment for everyone at Harris + Wood, but this is not simply another badge for us to display.
It is an ongoing commitment to keep developing our people, our service and the experience we give every client who places their trust in us.
Shane from Harris + Wood says:
“Being chosen is incredibly exciting, but what matters most is what comes next”
“This is not something you achieve once and then forget about. It is a commitment to keep learning, keep challenging ourselves and keep finding ways to improve. We want our clients to feel the benefit of that through better advice, clearer communication, stronger marketing and a more considered experience from beginning to end.”
Members of Leading Estate Agents of the World will regularly come together, both in person and online, to share ideas, learn from experts and explore how modern estate and letting agencies should continue to evolve. The conversations will cover far more than property transactions. They will include leadership, customer experience, technology, marketing, communication, legislation and the changing expectations of sellers, landlords, buyers and tenants. The principle behind it is simple: a leading estate agent should never stop developing.
The people behind Harris + Wood
As part of the process, we sat down for an in-depth interview about the story and thinking behind Harris + Wood. The conversation goes beyond property listings and sales figures. It looks at why our business exists, what we believe, the values behind the decisions we make and the experience we want our clients to have.
Because while results matter, they are only part of the story. We are a people company at our core. Property is what we do, but the relationships we build, the trust people place in us and the way we make them feel throughout the process will always matter just as much.
**Watch the full interview here**
Openness matters
That same belief in openness sits at the heart of our Leading Estate Agents of the World membership profile. It gives people the opportunity to look beyond the marketing and understand how Harris + Wood really performs. The profile includes honest information about how long our properties typically take to sell, our success in achieving a sale and how closely the prices secured compare with the original asking prices. But numbers alone cannot tell you everything about an agency.
That is why the profile also explores our values, ethics, beliefs, the story behind our brand and the people we are best placed to help. It is designed to give you a clearer picture of who we are - not simply what we say, but how we work.
A spokesperson for Leading Estate Agents of the World said:
“The businesses represented by the network are chosen against defined criteria, but we do not believe leadership can be measured by a single statistic. We look at how an agency leads, how it treats people, how willing it is to operate transparently and whether there is a genuine desire to continue learning and improving. Membership should never become a badge that is simply displayed.
"The expectation is that members keep developing, collaborating and demonstrating the standards that led to them being chosen.”
Why it matters to you
Selling, buying or renting a home, and trusting someone with a property investment, can involve some of life’s biggest financial and emotional decisions. The person advising you matters. The way they communicate matters. How they respond when things do not go to plan matters. And their willingness to keep learning and improving matters too.
For Harris + Wood, becoming a founding member of Leading Estate Agents of the World is about continuing to raise the standard of what our clients can expect from us.
Better knowledge. Greater transparency. Stronger service. And a continued focus on the people at the centre of every move.
That is what leadership means to us.